4. Listings and Standards

1. Accuracy: Providers must ensure that listings are complete, accurate, and not misleading (including price, taxes, inclusions/exclusions, location, age/fitness requirements, contraindications, safety rules, and cancellation/refund terms).
2. Permits & Compliance: Providers warrant they have all licenses/permissions (e.g., local municipal licenses for play areas, FSSAI if food is served, health/commercial establishment licenses, safety certificates, and any religious/institutional permissions for spiritual sites).
3. Safety & Hygiene: Providers must follow applicable safety, hygiene, accessibility, and capacity norms; maintain equipment; and display onsite rules. Any medical or high-risk activities require appropriate supervision and disclosures.
4. No Medical Claims: Wellness/spiritual listings must not make medical claims or substitute for professional medical advice.
5. Photos/Media: Providers must have rights to use all images, videos, and materials uploaded.
6. Prohibited Content/Experiences: No illegal, dangerous, discriminatory, sexually explicit, or otherwise prohibited content/activities; no wildlife/animal cruelty; no narcotics; no hate speech; no child endangerment.

5. Booking, Pricing, Taxes & Invoices

1. Prices are set by Providers (or by TruPod where it is the Provider). Taxes and fees are shown at checkout.
2. GST: Providers are responsible for their GST registration, charging correct GST, issuing tax invoices to Consumers, and statutory compliance. TruPod may generate system invoices on the Provider’s behalf as a software facilitator.
3. Dynamic Availability: Slots are offered subject to availability. Bookings are confirmed when payment succeeds and you receive a confirmation screen/email/SMS/app notification.
4. Ancillaries: Add-ons (e.g., gear rental, lockers) may be priced separately.
5. Incorrect Pricing: If a material pricing error occurs, we/Provider may cancel before delivery; any amounts paid will be refunded.

6. Payments, Refunds & Cancellations

1. Payment Processing: Online payments are processed by RBI-authorised payment aggregators/gateways. We do not store card data on our servers.
2. Settlement: Where required, Consumer payments for third-party Provider Experiences are received in designated accounts/escrow and settled to Providers as per applicable RBI guidelines and contractual timelines.
3. Cancellation/Refund Policy: Each listing shows its policy (e.g., free cancellation until X hours, partial refund, or non-refundable). Local laws may entitle Consumers to certain remedies; nothing here limits non-waivable rights.
4. No-shows/Late Arrivals: Treated per listing rules; typically non-refundable once the slot start time has passed.
5. Provider Cancellations: If a Provider cancels, Consumers are entitled to a full refund or rebooking where feasible.
6. Force Majeure: For events beyond reasonable control (e.g., natural disasters, epidemics, government orders), we/Providers may cancel or reschedule; refunds or credits will be as per policy and Applicable Law.
7. Chargebacks: We may contest chargebacks; your cooperation and information may be required.

7. Consumer Responsibilities

1. Suitability & Health: Assess whether an Experience is suitable for you and companions (age, health, fitness, allergies). Follow onsite instructions and safety rules.
2. Conduct: Be respectful; no harassment, vandalism, or unsafe behaviour.
3. Children: Where children participate, a responsible adult must accompany them and accept all supervision responsibilities as specified by the Provider.
4. Personal Belongings: You are responsible for your belongings unless a Provider expressly offers secure storage.

8. Provider Responsibilities

1. Deliver Experiences as described, on time, and with due skill and care.
2. Maintain insurance appropriate to the Experience (e.g., public liability).
3. Promptly communicate changes/cancellations; process refunds per policy.
4. Keep customer data confidential and use it only for booking fulfilment as permitted by law and these Terms.

9. Reviews, Ratings & User Content

1. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, display, and use any content (reviews, photos) you submit, for Platform operations and promotion.
2. Content must be lawful, respectful, and truthful; do not post personal data of others without consent.
3. We may moderate or remove content that violates these Terms or law.

10. Acceptable Use & Platform Rules

• Do not misuse the Platform, probe/scan systems, reverse engineer, introduce malware, or scrape without consent.
• Do not bypass fee/payment flows.
• Do not infringe intellectual property or privacy rights.
• Do not list or book Experiences that are illegal or violate third-party rules (e.g., venue rules, temple/ashram policies).
• Report vulnerabilities via our designated channel.

11. Privacy & Data Protection (DPDP Act)

1. We act as a Data Fiduciary for personal data we collect from Users. For Provider-managed data (e.g., attendee lists), the Provider may also be an independent Data Fiduciary.
2. Lawful basis & Notice: We process personal data based on your consent or other lawful grounds (e.g., to fulfil bookings, prevent fraud, comply with law). Our Privacy Notice describes categories of data, purposes, retention, your rights (access, correction, deletion, grievance), and contacts.
3. Children’s Data: For Users under 18, we require guardian consent and implement age-gating/verification mechanisms as required by law.
4. Consent Management: You may manage or withdraw consent via account settings or designated mechanisms.
5. Data Security: We implement reasonable security safeguards. We notify relevant authorities/users of reportable personal-data breaches as required by law.
6. Processors/Sub-processors: We may engage third-party service providers (cloud, SMS/email, analytics, payments) under appropriate contracts.
7. Cross-border Transfers: Where permitted by law, we may transfer data internationally subject to legal requirements.
8. Grievance & Data Requests: See Section 17 for contacts and timelines.

12. Intellectual Property

1. TruPod IP: All Platform software, trademarks, and content (excluding User/Provider content) are our proprietary rights.
2. You may use the Platform for its intended purpose; no rights are granted other than as expressly stated.
3. You must not remove or alter proprietary notices, or use our marks without written permission.

13. Third-Party Services

The Platform may integrate third-party services (maps, payments, communications). Their terms and privacy policies apply, and we are not responsible for their acts or omissions.

14. Disclaimers

1. Except where we are the Provider for a specific Experience, we do not warrant the quality, safety, legality, suitability, or availability of Experiences offered by third-party Providers.
2. For wellness/spiritual activities: no medical diagnosis, cure, or guaranteed outcomes are provided. Consult qualified professionals before engaging in activities with health implications.
3. The Platform is provided on an "as is" and "as available" basis subject to Applicable Law.

15. Liability & Indemnity

1. To the maximum extent permitted by law, our aggregate liability arising out of or in connection with these Terms or the Platform shall be limited to the greater of (a) the Service Fees you paid to us for the transaction giving rise to the claim during the ____ months preceding the event, or (b) INR ________. This does not limit liability that cannot be limited under law (e.g., death or personal injury caused by proven negligence).
2. You agree to indemnify and hold harmless the Company and its officers/employees against third-party claims arising from your breach of these Terms, violation of law, or infringement of rights.

16. Suspension & Termination

We may suspend or terminate accounts or listings that violate these Terms, our policies, or law, or that pose risk to Users. You may close your account; certain obligations (payments, taxes, IP licences, dispute clauses) survive termination.

17. Grievance Redressal & Notices

Grievance Officer:

• Email:
• Address: E-27, South Extension Part II, New Delhi, New Delhi, South Delhi – 110049, Delhi, India.
• Timelines: We aim to acknowledge grievances within 24–72 hours and resolve within legally required timelines.
• Notices to Users: Via in-app notifications, email, SMS, or your registered address.
• Notices to Company: At the address above, with a copy to the grievance email.

18. Consumer Protection & E-Commerce Disclosures

1. Contact & Legal Name: Yuja Finserv Technologies Private Limited (TruPod).
2. Key Attributes/Policies: Pricing, cancellation/refund, and other key terms are shown on each listing and at checkout.
3. Customer Support:
4. Return/Refund Mechanism: Initiate via the app/web or support; refunds are credited to the original payment method unless otherwise permitted.
5. Affirmation: No unfair trade practices or misleading advertisements will be carried on the Platform.

19. Payments & RBI Compliance

1. We partner with RBI-authorised Payment Aggregators for online payments. Such partners handle card data and settlements as per RBI directions.
2. KYC & Onboarding: Providers may need to complete KYC and provide bank, tax, and compliance information before payouts.
3. Escrow/Settlement: Where required, funds are settled to Providers per regulatory timelines and contract terms.
4. Prohibited Transactions: We may block/refund transactions that are suspicious, fraudulent, or unlawful.

20. Taxes

Users and Providers are responsible for compliance with applicable taxes (GST, TCS/TDS where applicable). We may deduct/collect taxes if required by law and provide necessary statements.

21. Local Laws, Venue Rules & Access

Certain Experiences may be subject to local restrictions (e.g., dress codes for spiritual sites, age/height for play areas, safety briefings). Users must comply with all such rules to participate.

22. Force Majeure

Neither party will be liable for delays/failures due to events beyond reasonable control (including acts of God, epidemics, government actions, network outages). Obligations resume when the event ceases.

23. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via the Platform. Continued use after the effective date constitutes acceptance.

24. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Subject to any mandatory dispute resolution processes under law, the courts at New Delhi, India shall have exclusive jurisdiction. We may offer internal escalation and online mediation before litigation.

25. Contact

For any queries about these Terms, contact:

Yuja Finserv Technologies Private Limited (TruPod)
E-27, South Extension Part II, New Delhi, New Delhi, South Delhi – 110049, Delhi, India.
Email: support@trupod.com
Phone: 992343XXXX